0128603255 - 6253 Echo Mountain - Chapter 7 Bankrutpcy
2/8/2021 Submitted Short Sale Packet to the short sale lender for review
2/12/2021 Resent the 3rd party authorization to another fax #
2/17/2021 per short sale lender, file has been received, but it has not been assigned yet. Internal message was sent to Loss Mitigation Dept for status on file.
02/24/2021 Per the short sale lender, file is still under review, follow up next week
3/1/2021 Called the short sale lender, was transferred to the short sale department, unable to speak to anyone, left message on voice mail for call back with status
3/5/2021 Called the short sale lender, was on hold for 36 min, never was picked up.
3/8/2021 Called short sale lender, on hold for 72 minutes, was transferred to short sale department, had to leave a message
3/10/2021 Called short sale lender, was transferred to Loss Mit department, still had to leave a message on voice mail
3/15/2021 Called SHort Sale Lender, spoke to customer service, last note on the file was 3/13/21 and the file is still udner review, no documents are needed right now. Requested a supervisor contact us in regards to process of shortsale. Left message on voice mail as well for supervisor
3/19/2021 Loss mitigation department is reviewing the file, but the file is on hold until 3/31/2021 due to forebearance agreement started by the discharged debtor in April.
4/5/2021 Called short sale lender, had to leave a message on the voice mail for loss mitigation, resubmitted the file to make sure the Short Sale was being reviewed since the Forebearnce should be cancelled by now
4/12/2021 Resent the Short Sale Packet to Cenlar, they may be the servicer, l/m on voice mail for the Loss mitigation department
4/23/2021 Short Sale Packet was received and is under review, requested escalation department to review the file, Follow up on Monday
4/30/2021 Per Short Sale lender, file is still under review with the loss mitigation department. she is sending an internal email for them to reply with a status
5/10/2021 requested updated HUD, requested supervisor to escalate the file
5/12/2021 received contact information for supervisor, in contact, submitted requested docs to supervisor
2/12/2021 Resent the 3rd party authorization to another fax #
2/17/2021 per short sale lender, file has been received, but it has not been assigned yet. Internal message was sent to Loss Mitigation Dept for status on file.
02/24/2021 Per the short sale lender, file is still under review, follow up next week
3/1/2021 Called the short sale lender, was transferred to the short sale department, unable to speak to anyone, left message on voice mail for call back with status
3/5/2021 Called the short sale lender, was on hold for 36 min, never was picked up.
3/8/2021 Called short sale lender, on hold for 72 minutes, was transferred to short sale department, had to leave a message
3/10/2021 Called short sale lender, was transferred to Loss Mit department, still had to leave a message on voice mail
3/15/2021 Called SHort Sale Lender, spoke to customer service, last note on the file was 3/13/21 and the file is still udner review, no documents are needed right now. Requested a supervisor contact us in regards to process of shortsale. Left message on voice mail as well for supervisor
3/19/2021 Loss mitigation department is reviewing the file, but the file is on hold until 3/31/2021 due to forebearance agreement started by the discharged debtor in April.
4/5/2021 Called short sale lender, had to leave a message on the voice mail for loss mitigation, resubmitted the file to make sure the Short Sale was being reviewed since the Forebearnce should be cancelled by now
4/12/2021 Resent the Short Sale Packet to Cenlar, they may be the servicer, l/m on voice mail for the Loss mitigation department
4/23/2021 Short Sale Packet was received and is under review, requested escalation department to review the file, Follow up on Monday
4/30/2021 Per Short Sale lender, file is still under review with the loss mitigation department. she is sending an internal email for them to reply with a status
5/10/2021 requested updated HUD, requested supervisor to escalate the file
5/12/2021 received contact information for supervisor, in contact, submitted requested docs to supervisor
